At Thinkivo, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you interact with our website, we may collect the following types of data:
a) Personal Information
- Name, email address, and phone number (when you contact us).
- Information you provide when subscribing to newsletters or submitting comments.
b) Technical Information
- IP address, browser type, device information, and operating system.
- Cookies and usage data related to browsing activity on our website.
c) Voluntary Information
- Any details you choose to share with us through contact forms, surveys, or email.
2. How We Use Your Information
We process your personal data for the following purposes:
- To provide and improve our content and services.
- To respond to inquiries, feedback, or support requests.
- To send newsletters, updates, or promotional content (only if you opt-in).
- To ensure website security and prevent misuse.
- To comply with legal obligations under UK law.
We will never sell, rent, or trade your personal data to third parties.
3. Legal Basis for Processing
Under UK GDPR, we rely on the following legal grounds for processing your information:
- Consent – when you sign up for newsletters or provide details voluntarily.
- Legitimate Interests – to operate and improve our website, monitor performance, and ensure security.
- Legal Obligation – when processing is required to comply with applicable laws.
4. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Enhance user experience.
- Analyse website traffic and performance.
- Remember preferences for future visits.
You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect certain website functions.
5. Data Storage and Retention
- Your personal data is stored securely on servers that comply with UK and EU data protection standards.
- We retain your information only for as long as necessary to fulfil the purposes stated in this Privacy Policy.
- When data is no longer needed, it will be securely deleted.
6. Sharing of Information
We may share your personal data only in the following cases:
- With trusted service providers (e.g., website hosting, analytics tools).
- To comply with legal requirements or government authorities.
- To protect our rights, security, or property.
We do not transfer personal data outside the UK unless appropriate safeguards are in place.
7. Your Data Protection Rights
As a UK resident, you have the following rights under UK GDPR:
- Right of Access – request a copy of the personal data we hold about you.
- Right to Rectification – correct inaccurate or incomplete data.
- Right to Erasure – request deletion of your data (where applicable).
- Right to Restrict Processing – limit the way we use your data.
- Right to Data Portability – receive your data in a structured, commonly used format.
- Right to Object – opt out of certain processing activities, including direct marketing.
- Right to Withdraw Consent – revoke consent at any time.
To exercise your rights, please contact us at:
📧 Email: [email protected]
📞 Phone: +44 079 3878 5677
🏢 Address: 4 Scotswood Rd, Newcastle upon Tyne NE4 7JB, United Kingdom
8. Security of Your Data
We implement appropriate technical and organisational measures to protect your personal data against:
- Unauthorised access
- Accidental loss
- Disclosure or alteration
However, no method of online transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Third-Party Links
Our website may include links to third-party websites. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before sharing any personal data.
10. Children’s Privacy
Thinkivo does not knowingly collect personal data from children under the age of 13. If we become aware that such data has been collected, it will be deleted promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Updates will be posted on this page with the revised effective date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how your personal data is handled, please contact us:
- Phone: +44 079 3878 5677
- Email: [email protected]
- Address: 4 Scotswood Rd, Newcastle upon Tyne NE4 7JB, United Kingdom
